Cancellation & Refund Policy

Effective Date: 30-08-2025

At Endless Book Publication, we strive to provide the best experience with our book sales and publication services. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled.

1. Order Cancellation

• Physical Books:

  • Orders can be cancelled within 24 hours of purchase, provided they have not been shipped.

  • Once shipped, cancellations will not be accepted.

• eBooks/Digital Products:

  • Orders for digital products (eBooks, PDFs, etc.) cannot be cancelled once payment is processed, as delivery is instant.

• Publication Services:

  • Service cancellations are allowed before the project work begins.

  • If the project has already started, cancellation charges may apply depending on the stage of completion.

2. Refunds

• Physical Books:

  • Refunds are available only for defective, damaged, or incorrect items.

  • Customers must notify us within 7 days of delivery with proof (photos of damage/defect).

  • Upon verification, a replacement or refund will be processed.

• eBooks/Digital Products:

  • Digital products are non-refundable once delivered/downloaded.

• Publication Services:

  • Refunds for publication services are subject to project progress and prior agreement.

  • Partial refunds may be granted if cancellation occurs during early stages.

3. Refund Process

• Once approved, refunds will be processed within 7–10 business days to the original payment method.

• Bank delays or processing times are not under our control.

4. Non-Refundable Situations

• Change of mind after order completion/delivery.

• Incorrect details provided by the customer (e.g., wrong shipping address).

• Delays caused by third-party logistics, customs, or unforeseen events.

5. Contact Us

For cancellation or refund requests, please contact:
Email: endlessbooks@gmail.com
Phone: +91 95932 49634